DCX Data Center Rules & Acknowledgment

These rules apply to all Customers, Vendors, Contractors, Guests, and Invitees at the DCX Goodyear 1 Data Center. The rules ensure safety, security, compliance, and operational excellence. These Data Center Rules are incorporated by reference into the Master Services Agreement (MSA), Section 1.38, and all violations are the basis for removal of Customers, Vendors, Contractors, Guests, and Invitees from the Data Center.

1. General Conduct

• All personnel must check in and check out with DCX Site Operations.
• Access is strictly prohibited without prior scheduling and approval.
• Behavior must be professional and respectful at all times.
• The DCX Acceptable Use Policy (AUP) governs all activity. View the AUP.

2. Identification & Access

• A valid government-issued photo ID must be presented upon entry.
• Only individuals with pre-approved access credentials may enter customer equipment areas.
• Badge sharing is prohibited and subject to access revocation.

3. Security, Escorting, and Monitoring

• Visitors, vendors, or guests must be escorted at all times by the sponsoring party or a DCX employee unless approved for unescorted access.
• DCX may deny access to any individual at its sole discretion for operational or security reasons.

Visitor Management / Envoy. DCX utilizes Envoy Technologies, Inc. ("Envoy") for visitor registration, check-in, access workflow, and identity verification. As a condition of entry, individuals may be required to register in advance or upon arrival, present a valid government-issued photo identification, and permit scanning or verification of such identification. Where enabled, individuals may be offered biometric facial recognition for expedited identity verification and access.

Video and Audio Surveillance. DCX facilities are monitored by continuous video surveillance and, in designated security-sensitive areas, audio recording, for purposes including physical security, protection of critical infrastructure, incident response, and investigations. Surveillance may occur in common areas, entrances/exits, corridors, data halls, exterior grounds, and other security-sensitive locations. No expectation of privacy exists in monitored areas, except where prohibited by law.

Consent. By entering or remaining on DCX property, individuals acknowledge and consent to the access control, identity verification (including biometric identifiers where enabled), and video/audio monitoring described in these Rules. Individuals who do not consent may be denied access to the facility.

4. Equipment & Materials

• No equipment may be installed, removed, or modified without a recorded ticket and approval from DCX Operations.
• Customer is responsible for inventory control of their assets.

5. Power & Cooling

• Power circuits must not be overloaded. Any modifications must be approved and performed by DCX.
• Customers must comply with rack power limits, cooling zones, and any operational guidance to preserve SLA compliance.

6. Cabling & Network

• Cabling must follow structured routing provided by DCX.
• No wireless access points or unauthorized network taps are allowed.
• Cross-connects must be provisioned by DCX.

7. Cleanliness & Safety

• No food, drink, tobacco, or vaping inside the white space.
• All trash must be disposed of in proper bins; packaging materials must be removed after installation.
• Emergency exits must be kept clear at all times.

8. Outage Response & Incident Management

• All Service Level Failure reports must be submitted through Slack, support@dcx.us or (602) 345-1580.
• Customers must not attempt to self-recover power or cooling.

9. SLA Reference

These rules support the DCX Service Level Agreement (SLA) and ensure compliance with its guarantees. For detailed SLA metrics, visit your customer portal or contact Site Operations.

10. Violations

Violations may result in:

• Immediate loss of access
• Financial penalties
• Termination of services
• Referral to law enforcement (if applicable)

11. Policy Updates

DCX reserves the right to update these rules. Customers, vendors, and guests will be notified via portal updates. Continued access constitutes agreement to the most recent version. The most current version of the rules can be found at: www.dcx.us/rules

12. Operational Exceptions and Waivers

DCX Operations staff are authorized, in their sole discretion, to approve temporary or case-specific exceptions to these Data Center Rules when necessary to support operational requirements, maintenance activities, customer support, safety, or security objectives.

Any such exception must be approved by DCX Operations personnel; may be subject to additional conditions, controls, or time limitations as determined by DCX; does not constitute a permanent waiver or modification of these Rules; and does not create a precedent for future access or activities. All other provisions of these Data Center Rules remain in full force and effect unless expressly waived in writing by DCX.

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